Frequently Asked Questions

This site is still under construction and we are having some difficulty working out the bugs with the shipping calculator. Please contact us and we will take care of your order.We are also able to take credit cards over the phone if you prefer not to use Paypal.

Q. Do I need to be a member of Moto Series or Enduro Series to place an order?
A. No, it is not required and most of our customers aren't affiliated with us.

Q. What discounts are available?
A. We offer discounts for certain products, such as brakes and tires, to our Moto Series members. We also will run special deals and coupons from time to time. Please visit our Moto Series Forum and main website periodically for specials.

Q. How long does it take an order to arrive at my house?
A. All orders should ship within 3-5 days, shipping time will vary, but should be no more than 5 days to CA.

Q. How is shipping calculated?
A. Currently, all shipping is not included in the price for all orders within the lower 48. Rates will be calculated after order is placed.

Q. Do you ship to Alaska, Hawaii, international, or to a APO/FPO?
A. Not online at this time, however you may contact us and we can work out something.

Q. Why don't you carry "x" tire?
A. If there is a certain model of tire or a brand you would like, contact us and we will try to add it to our online lineup. If we don't have that tire listed, it is simply because we have not had a chance to enter its information into our online cart system.

Q. How are returns handled?
A. No returns on tires, all other items may be returned for a 15% restocking fee minus shipping and handling.

Q. I have a login for the Moto Series checkout cart, will it work here?
A. No. Giant Moto and Moto Series are two completely separate carts.

Q. How is payment made?
A. We use Pay-Pal as our payment gateway. You do not need an account to use it. However, during checkout you will be taken to Pay-Pal; here you will enter your credit card information in a secure manner. You can also login using your Pay-Pal account to pay if desired.

Q. Do I pay tax?
A. Ohio residents pay 7.75% sales tax, all other states are exempt at this time, please see your local, state, and federal laws for your residence.

Q. What are H,V,and W speed tires??
A. Some manufacturers sell the same size tire with different speed ratings. A "V" tire is rated up to 149mph while the "H" tire is rated at 130mph. Performance sport tires usually have much higher ratings such as W over 149mph, so different rated tires are more commonly found on touring tires. Visit the manufacturer's website for more information and the exact speed rating of your tire if so desired.